What You Need to Know About Customer Facing Roles

When it comes to interacting with customers, there are variety of different careers and paths one can follow in pursuit for customer facing roles. Customer service positions work with customers on behalf of a company or organization. There main task is to answer questions, respond to issues and solve any grievances. They help customers make… Continue reading What You Need to Know About Customer Facing Roles

Reasons Customer Service Is Key to Business Growth

When your business is operating on a low budget, there are probably several functions that will need high priority in terms of allocating funds. Your product team could use some financial assistance and marketing, and advertising can be trimmed down. However, it might seem like a waste of money to invest in customer service teams.… Continue reading Reasons Customer Service Is Key to Business Growth